Returns & Exchanges
At Brown Living, we aim to ensure your sustainable shopping experience is seamless, allowing returns for unused products within 7 days of delivery if they arrive damaged or incorrect. We are committed to minimizing waste, so we encourage mindful purchasing to reduce the carbon footprint associated with reverse logistics.
Initiate Request
Log into your account or visit our returns portal to submit a request with your order ID and clear photographs of the product within 48 hours of receipt.
Quality Assessment
Our Earth-friendly team will review your submission within 2-3 business days to verify the claim and approve the return or exchange based on our sustainability guidelines.
Package Securely
Once approved, place the item back in its original plastic-free packaging to ensure it remains protected during transit back to our warehouse.
Refund or Replacement
After we receive and inspect the item, we will issue a store credit or dispatch a replacement product to you, keeping you updated at every stage.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing