Frequently Asked Questions
Everything you need to know about shopping consciously at Brown Living.
What makes Brown Living products sustainable?
All products on Brown Living are curated based on our 'Brown Lens' framework, ensuring they are plastic-free, chemical-free, and ethically produced by local artisans using natural materials.
How long does shipping take?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3 to 7 business days. You will receive a tracking link via email once your order is dispatched.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination and package weight.
What is your return and exchange policy?
We offer a 48-hour return policy for items that are received in a damaged or defective state. Due to the personal nature of many of our products, we cannot accept returns on items that have been used or opened.
Is your packaging plastic-free?
Absolutely. We use 100% plastic-free packaging, including paper tapes, recycled cardboard boxes, and compostable fillers to ensure your purchase doesn't contribute to landfill waste.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Secure checkout is guaranteed through our encrypted payment gateways.